Therapeutic Royal Massage — Privacy Policy

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• Contact details: name, email, phone number, mailing address.
• Scheduling details: appointment requests, preferred therapist, service type, notes you share about comfort level or preferences (e.g., pressure level, areas of focus).
• Membership and billing details: membership enrollment, stored payment authorization, gift card purchases, cancellations.
• Communications: calls/voicemails, texts, emails, chat messages, reviews, and survey responses.
• Event/Corporate wellness: employer contact info, headcount, preferred schedule, on-site contacts.

• Usage and device data: pages visited, links clicked, approximate location (city/region), browser type, device identifiers, and similar analytics via cookies or pixels.
• Call/text metadata: time/date of contact, duration, and delivery status when you call or text our business line.

• Online booking: Massage Book (client profiles, appointments, intake questions you choose to answer).
• Payments: Square (payments, receipts, refunds, chargebacks).
• Phone/SMS: Grasshopper (calls, texts, voicemail).
• Email & forms: our email and website forms provider(s).
  These providers may collect and process your information according to their own privacy policies.

Health note: We are a massage therapy practice and may receive wellness preferences (for example, areas to avoid, pressure preferences, or comfort notes). We do not bill health insurance and are generally not a HIPAA “covered entity.” We still treat any wellness details you share with care and confidentiality. Find the latest fashion trends and exclusive styles at Therapeutic Royal Massage. From head to toe, we have everything you need to complete your look.

• Provide services: schedule appointments, manage memberships, process payments, deliver gift cards, and staff events.
• Personalize care: remember pressure preferences, room/therapist preferences, and prior visit notes you ask us to retain.
• Communicate: confirmations, reminders, schedule updates, receipts, follow-ups, and replies to your questions.
• Operate our business: accounting, fraud prevention, security, and maintaining service quality.
• Marketing (optional): send promotions, new services, or event invitations. You can opt out anytime.

We use Square to process payments and, if you enroll, to run recurring membership drafts on your chosen billing date. Square receives your payment card details directly; TRM does not store full card numbers on our systems. You may update or cancel your membership per your membership terms.